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Emergency Notification System (ENS) FAQ

How do I register?

To register, go to https://laytoncitypd.onthealert.com.

Why should I register?

As more people transition from landline to wireless and VoIP phone service, the availability and accuracy of local 9-1-1 or commercially provided phone data has greatly diminished, creating significant gaps in communications databases. For this reason, Layton has a Self-Registration Portal (SRP) to gather critical data, including cell, VOIP, and unlisted phone numbers directly from you for the purpose of alerting you in the event of an emergency.

I received an automated call from Arizona or Tennessee claiming to be from Layton Police. Was this a legitimate?

The ENS uses phone banks located in Arizona and Tennessee consisting of hundreds of phone lines. This allows the city to be notified much more quickly than our old system, which only contacted 24 people at a time. Out-of-state phone lines are also more likely to be available following a natural disaster.

How do the notifications work?

The system dials residents’ phone lines and plays an announcement stating that this is an emergency message from the Police Department. Callers are asked to press any numeric key to continue. A message is played to the caller, and may give instructions evacuate, shelter in place, keep a look out for a missing person, or call a specific number. You may be prompted to repeat the message if necessary.

How many times will the system try to call me?

If you listen to the message all the way through, the system should only call you once. If on the first try, the system gets an answering machine, busy signal, hang up, etc., it will try 1 more time.

What, if any, contact information do you already have in the emergency notification system for me?

The ENS utilizes information obtained from 9-1-1 databases or commercial sources, both of which typically include published home (landline) phone numbers only.

What if my home phone number is unlisted?

If your home (landline) number is unlisted, there is a possibility it does not exist within our emergency notification system. To be cautious, please enter it when filling out the Self-Registration Portal form. Should the number already exist in the system’s database, you will not be contacted twice on your home phone number.

What information am I able to provide through the Self-Registration Portal?

The Self Registration Portal allows you to enter your name, address, and up to 3 phone numbers.

What are the browser requirements for registration?

In order to register, JavaScript and cookies must be enabled within your browser.

How do I know the information I provide through the Self-Registration Portal will remain confidential?

Rest assured, your contact information will remain confidential. It will never be sold or released for commercial purposes.

How will I know I am registered in the system before notifications are issued?

Once you complete and submit the registration form, you will receive a verification email. You must respond to the verification email to complete the registration process.

What if I don’t receive the verification email?

When using a personal email account (e.g., Yahoo, Hotmail, etc.), your provider may consider the verification email as spam. Check the “Spam” folder in your email account. If you find the message, simply right-click on it to set preferences for the “Sender” and indicate as “Not Spam.” Emails will be sent from emergency_notification@laytoncity.org

What if my email address or phone number changes?

Because your primary email address is your unique identifier and username, if it changes, you will need to delete your current profile in the Self-Registration Portal and create a new one. Should any other part of your contact information change, such as your cell phone number, please log into the Self-Registration Portal and update. There is no limit to the number of times you can change your information, and in fact, we urge you to do so as often as necessary.

What is the purpose of the map on the right hand side of the Self-Registration Portal screen?

After you enter your address, a pushpin will reflect your exact location on the map.

What if my address not reflected accurately on the map? Can I fix this?

First, be sure you entered your address correctly. If accurate, you may adjust your location by simply moving the pushpin found on the map. This is accomplished by right-clicking on the pin and moving your mouse to reflect your proper position.

What if I forget my password?

The Self-Registration Portal includes a “Forgot my password” option to assist those who cannot recall their login.

I plan to re-locate. How do I remove myself from the emergency notification system’s database?

Simply log into the Self-Registration Portal and find the “Opt Out By” field. You can then enter the date you no longer wish to receive system-generated alerts. If you want to stop communications immediately, delete your profile by logging in and clicking “Delete Your Account.” Please note that it may take one or more days for your account to be removed from the database.

Can I register if I don’t live in Layton?

Many cities have their own Emergency Notification Systems. Contact your local police department to ask if one exists in your area.

Who do I contact if I have other questions?

For more information, please email emergency_notification@laytoncity.org or call 801-336-3507.

 
 
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