Where can I see my billing history and water usage history?
You are able to see this information through your online account on the City’s website or through the Layton City app. Paper bills are also sent each month to those who have not signed up for electronic billing.
Where can I log into my City account on the website and where can I download the Layton City app?
The following link will lead to the City's website where one may register for an account. The Layton City app may be downloaded for Android or iOS. The same login information is used for each. You can also view your payment and usage history. https://www.laytoncity.org/secure1/
Should I monitor my water billing and usage?
Citizens can and should monitor their utility bills. This can be done by logging onto your account through the City's website or through the Layton City app. If the bill does not seem consistent for your circumstances, (i.e. either high or low for a given month) please contact Utility Billing at 801-336-3860, as soon as something unusual is noticed.
What are water bills based on?
The bill is based on the number of gallons - in thousands - of water used from one meter reading to the next. Meters are read once a month on or about the same day every month for each household.
Is my water meter reading an estimate?
Every meter is read every month. The City does not estimate reads on water meters, unless the meter is inaccessible. If the meter can't be read we use the base amount and make any adjustments on a following bill.
When is a late fee incurred on an account?
If a payment is not received by the due date, there is a $5 late payment fee and late notices are then mailed. Any account with an unpaid past due balance is subject to being shut off on or after the fourth Tuesday of the month the bill was due.
Why does my bill seem high when I only watered half the month?
Water Bill Summary Timeline
Sept. 10 - Oct. 10
Please reference the above timeline. There is a lag time between the reading of the meter and sending out the utility bills. The dates the meter was read can be reviewed by logging into your account through the City's website or the Layton City app.
What if I received a shut off notice in the mail?
The payment and the shut off notice may have crossed in the mail. To ensure there is not a problem please call our Utility Billing office at 801-336-3860.
Why did the City change the water rates?
As explained in the background information, the rate changes were enacted as a result of the Water Master Plan and Rate Study and to comply with State law. This study indicated that without a rate increase the system would not be sustainable financially or operationally.
Where can I find a breakdown of what the water funds are used for?
If the tiered pricing is a State mandate, how are other cities running on a flat rate pricing system?
Prior to October 2018, Layton City had flat rate pricing for consumption levels beyond the base rate. In order to comply with SB-28, from the 2016 Utah State Legislative session, the City adopted the statutory requirements.
If other similarly regulated water systems are still running under a flat rate pricing structure they are not in compliance with State law.
How was the base amount of water use determined?
Upon reviewing historical consumption rates it was determined the average household's indoor water use was less than 7,000 gallons per month. For those without access to secondary water, the average was less than 11,000 gallons per month.
What can be done to absorb some of the billing increase?
As with all utilities, the City advises that citizens adjust their usage to help offset increasing costs.
What has the City done to communicate the rate increase to the public?
In the eight months leading up to the summer 2019 watering season, the City sent out two rate increase notices, published a Layton Today newspaper article, implemented an app for consumers to see bills and notifications, posted several times on social media, and held several budget meetings discussing the rate increases.
What if there is an issue or concern about water rates and usage that needs to be communicated to the City?
Citizens are invited to contact the Utility Billing office at 801-336-3860, about water rates, bills, consumption or with other questions and concerns. The City also responds to all web feedback submitted on the City website.